Shipping

There are 3 delivery options for you to choose: standard delivery, DHL/Fedex and local delivery.

Most products use standard delivery or DHL/Fedex. Some SKUs are shipped from local warehouse in the USA.

It depends on where you are.

Orders will take business 1-3 days to ship. Standard delivery can take anywhere from 4-18 days. DHL/Fedex delivery can take anywhere from 4-7 days. local delivery can take anywhere from 4-7 days.

Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Some products are available.
You can tell if local delivery service is available on the order placing page. We are currently speeding up the cooperation with local warehouses in the US, UK. In the future, most of our products will support local delivery service.

Yes.

If you need the item urgently, please contact us by email, indicating the delivery address and the delivery date you expect. After receiving your request, our customer service personnel shall evaluate the possibility of expedited delivery, and confirm with you accordingly.

We provide traceable logistic tracing number for each order.

After your order is completed, we will submit the logistic tracking number within 1-3 days and send the number to your registered mailbox.

After receiving the tracking number, you can log on: www.17track.net to check the delivery progress of your package.

Products

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

Some products shall attached with the instruction manuals.

For the products involved in assembly, we have designed detailed instruction manuals, such as our flower stands, cake plates and candle holders. The instructions are usually attached with the product.

If you cannot find the instructions in the package, please contact us. We shall send the electronic version of the manual to you via email.

Glass products are indeed apt to be broken during transportation, which it is difficult to avoid this problem completely .

Our approach is to customize the inner boxes and cartons of expandable polystyrene or pearl wool. The inner box can enhance the anti-extrusion capacity, and the outer carton plays a important role in further reinforcement, by which the item can be well cushioned and well protected during the transportation.

With the feedback from our database, the breakage rate of our glass products is ≤3%, which is similar to the damage rate of other products in utility category.

If you receive a broken item, please send us a picture of this broken item, and we shall arrange the replacement for you.

Payment

We support PayPal and Credit Card (Visa, Mastercard, Union Pay, American Express, Maestro, Diners Club, Discover, JCB) payment. For details, please pay attention to the "Payment Method" page in the footer.

Yes.

Usually, you will get a discount of 6-10% for all orders, and the postage is free.

If you buy lots of products and need more discounts, please contact us by email, indicating the name and quantity of the items you intend to buy. Our customer service personnel will apply for discounts for you based on the purchased quantity.

We support multiple payment methods. If you cannot succeed with one payment method, you can change another method.

If the payment still fails for multiple times, please contact us and we will solve the problem for you.

Wholesale

Yes.

The products of NUPTIO have been widely favored by a great number of customers from the US, Canada and major European countries.

If you are an agency purchaser or a store operator, and intend to purchase our products in bulk, feel free to contact us. We support small wholesale and customized service with flexible cooperation methods.

Customer support

 +86 13910421520

Send a message

service@nuptiostore.com